Shipping

Yes, FREE shipping is available for all orders over $19 to all USA customers (this includes Hawaii and Alaska). Orders under $19 incur a $8 shipping & handling fee.

Our bikes typically ship the same or following day after the order is placed. (*Provided the bike is not backordered) Once shipped you can expect your bike within 1-5 business days. When your bike ships you will receive a tracking number via email for a more exact delivery date.

If you need to expedite shipping, please contact our Customer Service team, M-F 8:00 AM- 5:00 PM (Central time) at 1-855-966-6872 to discuss what options may be available.

*Backordered bikes will be identified on our website and will ship on a first ordered. first shipped basis when they return to stock.

Shipping to Canada 

When buying to ship to Canada direct from our website , shipping is a flat charge of $100 for one bike. We pay any and all additional charged taxes duties or tariffs beyond the $100 (which often ranges from $40 to $80 plus dollars). If you order more than one bike to ship to Canada, the shipping price increases.

Due to the shipping expense for Canadian orders from our website, there are absolutely no returns or exchanges accepted for any woom bikes or accessories shipped to a Canadian Address.

Upcycle memberships are not available in Canada.

If you have any questions about shipping, feel free to contact us:

855-966-6872

usa@woombikes.com 

Payment Options

We accept all major credit cards. If you would prefer to place your order over the phone, just give us a call at 855-966-6872.