If you buy a product from us and it does not meet your expectations (too large, too small etc.), you can return the product within 30 days - no questions asked.
In the event that you would need a different size, just return it with free return shipping. We will give you a refund and you can order a new bike.
All domestic shipping cost after the initial shipment to you will be covered by Woombikes. We will send you a return shipping label and all you have to do is pack it up and bring it to the shipper.
Please fill out this form and print it out and include in your return
Return shipments In the United States:
555 N Lamar Blvd. Ste D101
Austin TX 78751-1055
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We offer a 5 year Warranty period for frame and fork and 24 months on all components. We cover any obvious defects - not covered are damages caused by crashes or mis-usage of the products. All you need to do is send us a picture of the damage and we will help you quickly. In case you break something or get a part stolen from your bike, you can buy all components from us at cost. Please contact us through email.