We offer a 5 year warranty period for frame and fork and 24 months on all components. We cover any obvious defects, but not covered are damages caused by crashes or mis-usage of the products. All you need to do is contact us (we may ask for an emailed picture of the damage) and we will be happy to help you in a timely manner. In case if something breaks or a part gets stolen from your bike, you may be able to buy components from us at cost on a case by case basis. We are here to help you get the most out of your Woom Bike. Please contact us through email at firstname.lastname@example.org. You may also call us at 855-966-6872.