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Returns and exchanges 

When you buy a product from us, if it does not meet your expectations, you can return it to us within 30 days if you are in the United States. Reasons may include a size not being exactly perfect, but we will take it back for any reason. 

Even if your child has already tried the bike out, we will still accept a return or exchange (an exchange for a different size). This means that you should have no hesitation about purchase because you can see if your child enjoys the bike.  We are so sure that you will love your bike that we offer this 30-day return to all of our customers that are in the USA. 


woom bikes 30 days money back guarantee

Returns within 30 days

Our 30-day guarantee is here to make sure you are 100% satisfied with your bike purchase.

Returning a woom bike

  1. Use this form to return your woom bike. 
  2. Email to begin the process.