30-Day Return

If you buy a product directly from us and it does not meet your expectations (too large, too small etc.), you can return the product within 30 days - no questions asked.

In the event that you would need a different size within 30 days of purchase from our website, just return the bike with free return shipping. In this case, we will give you a refund and you can order a new bike.

30 day return Woom Bikes

 

All domestic shipping cost after the initial shipment to you will be covered by us. We will send you a return shipping label and all you have to do is pack it up and bring it to the shipper.

After calling or emailing us at usa@woombikes.com to begin your return, please follow the packing instruction below and then print out the "Download Return" instructions — fill out this form and print it out and include in your return. 

Download Packaging Instructions

Download Return Instructions


5-Year Warranty on Frame and Fork

We offer a 5 year Warranty period for frame and fork and 24 months on all components. We cover any obvious defects - not covered are damages caused by crashes or misusage of the products. All you need to do is send us a picture of the damage and we will happily help you in a timely manner. In case if something breaks or a part gets stolen from your bike, you can buy all components from us at cost on a case-by-case basis. Please contact us through email. usa@woombikes.com. You may also call us at 855-966-6872.

Guarantee

We offer a 5 year warranty period for frame and fork and 24 months on all components. We cover any obvious defects, but not covered are damages caused by crashes or mis-usage of the products. All you need to do is contact us (we may ask for an emailed picture of the damage) and we will be happy to help you in a timely manner. In case if something breaks or a part gets stolen from your bike, you may be able to buy components from us at cost on a case by case basis.  We are here to help you get the most out of your Woom Bike. Please contact us through email at usa@woombikes.com. You may also call us at 855-966-6872.