Frequently Asked Questions
Shipping, Ordering and What's in Stock
Our bikes are the same price year round, so we will not be discounting bikes this Holiday season. Any bike bought Nov. 1st, 2017 to December 25th, 2017 will have its 30-day return period extended until January 31st, 2018. Get your Holiday order in today to ensure the bike you want in the color you want is delivered to you in time. The bike arrives in a large brown box and does not have any bike imagery on it, only our logo in the color of bike you ordered (pictured below).
Order soon to ensure delivery. The last day to order, provided your bike is still in stock at the time, within the USA for a Holiday is on or around December 17th (but earlier or later for select states). See the shipping calendar to find your state's shipping time.
Please do not hesitate to contact us with any questions you may have!
Most of our customers receive a bike that is in stock within 2-5 business days after we ship it. All times are listed on each product page and may vary based on the color and size you would like. Keep in mind that our times and inventory listed on our website are accurate, and indicate when your bike will ship out in the size and color style of your choice! For making a tight deadline (such as a birthday) please contact us prior to ordering us to see what we can make work with available inventory.
Yes, free shipping is available to all USA customers!
Select woom Bikes are on amazon.ca at these links:
We do have an affiliate link on those products above. When buying to ship to Canada direct from us, shipping is a flat charge of $100 for one bike. We pay any and all additional charges taxes duties or tariffs beyond the $100 (which often ranges from $40 to $80 plus dollars). If you order more than one bike to ship to Canada, the shipping price increases. We are working on an affordable solution for our neighbors in the North but it is a slow process with unknown obstacles along the path.
Due to the expense there are absolutely no returns or exchanges accepted for any woom bikes or accessories shipped to a Canadian Address.
Yes. Our bicycles are delivered in a way that everyone can build the woom bike ready for the road in just a few simple steps - easy! All brakes and even gears are perfectly tuned/assembled, so no adjustment work is needed! Every bike comes with a wrench for the pedals and an allen key to tighten the needed screws. Easily understandable assembly instructions, included with each bike, will guide you through every step.
Red, blue, green and purple. On occasion, we may offer Limited-Edition colors such as yellow. Our product pages always have the latest availability on color choices.
In the past, we have offered 'Supra,' 'City' and other editions of some of our bikes, but we have discontinued these models. Our product pages always have the latest availability on style choices.
Yes, we accept credit cards. At the checkout, you will see all our available payment options which includes PayPal. You can buy online or feel free to call us if you prefer to order over the phone. 855-966-6872.
Exchanges and Returns
Sizing, no training wheels and other details questions
Starting biking is best when the pedal is at the 1 o´clock position and the crank may get stuck in the kickstand.
An emergency stop is only possible whenever one of the pedals is positioned at the 1 o´clock position while riding. This contains significant risks as the child can only perform an emergency stop whenever the pedal is in the right position. In case the pedal is in not in the correct position in an emergency situation, your child might not be able to brake adequately.
Your child will have handbrakes sooner rather than later (on later bikes). Learning how to work both brakes is essential.
We believe that children do not need training wheels, and how quickly toddlers and children of all skill levels pick up and take off on a woom Bike is a testament to this innovative approach! Not only that, our bikes are designed in a way that attaching training wheels bought from somewhere else is not possible.
The balance bicycle teaches the most important thing: to keep your balance. After balance is mastered (which is quicker than you may be thinking!), only the pedaling has to be learned. This happens very swiftly and intuitively; a little patience and encouragement for your child will go miles! We guarantee you will be pleased with our approach that if you're not happy without training wheels, you may return the bike within 30 days of purchase.
Learn more about the no-training-wheels revolution at this link below: Tales of a Mountain Mama.