FAQ

What is our bike availability?

WOOM 1, 3, 4, 5, and 6 bike are starting to ship to customers on 2/14.  We are working through our back orders but should be caught up quickly.  

Woom 2 Red, Blue, Green and Purple have been delayed by carriers and customs. If all goes well they should be ready and at your door no later than March 15. We apologize for this very unexpected delay. 


Orders placed after 2/15 for the Woom 3, 2 Spd Automatix Red, Green, and Blue will ship mid-June. 

We have Supra 4 and 5 in stock as well as Woom City 4 Green and City 6 Red. 
We are not expecting any additional Supra or City bike until at least Summer 2017. Same with any possible additional colors.

What Colors Do You Produce?

Our current color selection is Red, Blue, Green and Purple. Our "Limited Edition Colors" are Yellow and Pink and in some models are already sold out for 2016. They may return in the Summer of 2017. Join our newsletter to keep up to date.

Where can I buy refurbished WOOM bikes?

We currently do not have any refurbished bikes available to customers.  We also do not anticipate having refurbished bikes available for sale anytime soon since we have a high demand of used bikes for local bike riding classes and for work with non-for-profit cycling organizations.  

Can I fit training wheels on the WOOM2 or WOOM3 bikes?

The traditional approach of using the training wheels is not recommended. Training wheels are no longer a good practice. Here is a good article "Just Say No to Training Wheels"

http://talesofamountainmama.com/2014/09/just-say-no-training-wheels.html
Here is some more information and links to learn more about getting started without training wheels:
http://theinspiredhome.org/zooming-with-woom-2/
http://www.saltproject.co/blog/how-teach-your-kid-ride-bike-9-minutes
http://www.texasdadblog.com/the-woom2-a-bike-made-with-children-in-mind/

What happens to the used Upcycle bikes?

We have a high demand of used bikes for local bike riding classes and for work with non-for-profit cycling organizations. We do not sell any used/refurbished bikes to customers.

How is the bike delivered? 

Our bicycles are delivered in a way that everyone without any experience can make the Woombike roadworthy in a few simple steps.

Here are our assembly videos

WOOM 1

WOOM2/3

WOOM4/5/6

All brakes and even gears are perfectly assembled, so no adjustment work is needed! Every bike is enclosed with a wrench for the pedals and an allen key to tighten the needed screws. Easily understandable assembly instructions guide you through every step. These can be found for the respective bicycle on our website under the heading on the left side called "Assembly" 

What should I do if I have a technical problem after buying a bicycle?

Please call us anytime at 855-966-6872 or send us an email to InfoUSA@woombikes.com - We will help you without any bureaucracy! We spare no expense or effort to get you ready for riding again! 

Do I need to order the Upcycle System together with the bicycle?

No. The Upcycle System can be purchased at any time. If the Upcycle System is to be bought separately from the bike, upon its purchase please note in the comment field the order number of the bicycle, for which the Upcycling should be applied to. Upcycle System

What should I do to get my new Upcycle bike?

Upcycle System

 

How do I best teach my child to ride a bicycle?

Here you can find an excellent report about the "Learn cycling" topic:
http://bikeboard.at/Board/Kids-aufs-Bike!-Woom-Kinderraeder-th208437

 

The Woombike was delivered. Now what should I do?

Using the enclosed assembly instructions you should be able to make a few simple steps to prepare the Woombike for riding. Additionally here you can find detailed help for assembling the Woombikes in English: 

https://www.youtube.com/watch?v=orWfMSsvtME

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