Frequently Asked Questions
Shipping, Ordering and What's in Stock
Our bicycles are delivered in a way that everyone can build the Woom bike ready for the road in just a few simple steps - easy! All brakes and even gears are perfectly tuned/assembled, so no adjustment work is needed! Every bike comes with a wrench for the pedals and an allen key to tighten the needed screws. Easily understandable assembly instructions, included with each bike, will guide you through every step.
Red, blue, green and purple. On occasion, we may offer Limited-Edition colors such as yellow. Our product pages always have the latest availability on color choices.
In the past, we have offered 'Supra,' 'City' and other editions of some of our bikes, but we have discontinued these models. Our product pages always have the latest availability on style choices.
Yes, we accept credit cards. At the checkout, you will see all our available payment options which includes PayPal. You can buy online or feel free to call us if you prefer to order over the phone. 855-966-6872.
Exchanges and Returns
Sizing and details questions
Why do Woom Bikes 1, 2 (with the freewheel kit), 3, 4, 5 and 6 have hand brakes instead of (rear wheel) foot brakes?
Starting biking is best when the pedal is at the 1 o´clock position and the crank may get stuck in the kickstand.
An emergency stop is only possible whenever one of the pedals is positioned at the 1 o´clock position while riding. This contains significant risks as the child can only perform an emergency stop whenever the pedal is in the right position. In case the pedal is in not in the correct position in an emergency situation, your child might not be able to brake adequately.
Your child will have handbrakes sooner rather than later (on later bikes). Learning how to work both brakes is essential.