30-Day return

If you buy a product directly from us and it does not meet your expectations (too large, too small etc.), you can return the product within 30 days - no questions asked. 

You can begin the returns process online by looking up your order by order number and email by clicking here

In the event that you would need a different size within 30 days of purchase from our website, just return the bike with free return shipping. In this case, we will give you a refund and you can order a new bike.

30 day return Woom Bikes


All domestic shipping cost after the initial shipment to you will be covered by us. We will send you a return shipping label and all you have to do is pack it up and bring it to the shipper.

After calling or emailing us at usa@woombikes.com to begin your return, please follow the packing instruction below and then print out the "Download Return" instructions — fill out this form and print it out and include in your return. 

Download Packaging Instructions

Download Return Instructions

5-year warranty on frame and fork

We offer a 5 year warranty period for frame and fork and 24 months on all components. We cover any obvious defects - not covered are damages caused by normal wear and tear, crashes or misusage of the products. All you need to do is send us a picture of the damage and we will happily help you in a timely manner. In case if something breaks or a part gets stolen from your bike, you can buy all components from us at cost on a case-by-case basis. Please contact us through email. usa@woombikes.com. You may also call us at 855-966-6872.