30-Day return

If you buy a product directly from us and it does not meet your expectations (too large, too small etc.), you can return the product within 30 days and we will pay for the return shipping within the USA—no questions asked. 

The fastest way to start a return is to email us at usa@woombikes.com.  You can also give us a call at 855-966-6872.  We are here to help you.  

30 day return Woom Bikes

All domestic shipping cost after the initial shipment to you will be covered by us. We will send you a return shipping label and all you have to do is pack it up and bring it to the shipper.


5-year warranty on frame and fork

We offer a 5 year warranty period for frame and fork and 24 months on all components. We cover any obvious defects - not covered are damages caused by normal wear and tear, crashes or misusage of the products. All you need to do is send us a picture of the damage and we will happily help you in a timely manner. In case if something breaks or a part gets stolen from your bike, you can buy all components from us at cost on a case-by-case basis. Please contact us through email. usa@woombikes.com. You may also call us at 855-966-6872.