FAQ

What is your return policy for the Upcoming Holiday Season?

Our 30 Day Full Satisfaction Guaranteed is now Extended to January 25, 2017 for Holiday Shoppers?

 

What Colors are Available?

Our current color selection is Red, Blue, Green and Purple. Our "Limited Edition Colors" are Yellow and Pink and in some models are already sold out for 2016. They may return in the Summer of 2017. Join our newsletter to keep up to date.

Do you Ship Internationally?

For Canada: We are able to make it more easy and convenient for you: For WOOM 1 visit Amazon.ca. For WOOM 2, 3, 4 and 5 to Canada we have partnered with DHL Express delivering your bike in 3-5 days and there are no duties and tariffs. The shipping costs is $80 per bike all inclusive. You will not pay any duties or tariffs.  

For All Other International: We will ship internationally but due to the size and expense of shipping internationally please know that you would be responsible for any return shipping charges incurred if you have any warranty issues. For all International destinations other than Canada there would be a minimum shipping charge of $200 for each bike above and beyond the price of the bike. 

You may also make your purchase from Woombikes in Europe or Woombikes in Taiwan for more international options.

 

Where can I buy refurbished WOOM bikes?

We currently do not have any refurbished bikes available to customers.  We also do not anticipate having refurbished bikes available for sale anytime soon since we have a high demand of used bikes for local bike riding classes and for work with non-for-profit cycling organizations.  

Can I fit training wheels on the WOOM2 or WOOM3 bikes?

The traditional approach of using the training wheels is not recommended. Training wheels are no longer a good practice.
Here is some more information and links to learn more about getting started without training wheels:
http://theinspiredhome.org/zooming-with-woom-2/
http://www.saltproject.co/blog/how-teach-your-kid-ride-bike-9-minutes
http://www.texasdadblog.com/the-woom2-a-bike-made-with-children-in-mind/

What happens to the used Upcycle bikes?

We have a high demand of used bikes for local bike riding classes and for work with non-for-profit cycling organizations. We do not sell any used/refurbished bikes to customers.

How is the bike delivered? 

Our bicycles are delivered in a way that everyone without any experience can make the Woombike roadworthy in a few simple steps. All brakes and even gears are perfectly assembled, so no adjustment work is needed! Every bike is enclosed with a wrench for the pedals and an allen key to tighten the needed screws. Easily understandable assembly instructions guide you through every step. These can be found for the respective bicycle on our website under the heading on the left side called "Assembly"

 

What is the In-transit time from our warehouse to you?

 

What should I do if I have a technical problem after buying a bicycle?

Please call us anytime at 855-966-6872 or send us an email to InfoUSA@woombikes.com - We will help you without any bureaucracy! We spare no expense or effort to get you ready for riding again! 

 

Do I need to order the Upcycle System together with the bicycle?

No. The Upcycle System can be purchased at any time. If the Upcycle System is to be bought separately from the bike, upon its purchase please note in the comment field the order number of the bicycle, for which the Upcycling should be applied to. Upcycle System

 

What should I do to get my new Upcycle bike?

Upcycle System

 

How do I best teach my child to ride a bicycle?

Here you can find an excellent report about the "Learn cycling" topic:
http://bikeboard.at/Board/Kids-aufs-Bike!-Woom-Kinderraeder-th208437

 

The Woombike was delivered. Now what should I do?

Using the enclosed assembly instructions you should be able to make a few simple steps to prepare the Woombike for riding. Additionally here you can find detailed help for assembling the Woombikes in English: 

https://www.youtube.com/watch?v=orWfMSsvtME

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